Ice cream shops

Häagen-Dazs

A 22-seat kitchen run by Eleni & Yassine, serving the dishes their grandmothers argued about on Tuesday nights in Kreuzberg.

Centro Comercial Paseo del Carmen, 10 Av. Sur Manzana 8 Lote 1, Playacar, 77710 Playa del Carmen, Q.R., Mexico $$$
4.7
723 notes from regulars
01 The story, in three paragraphs

Why everyone keeps coming back.

Located in the heart of Playa del Carmen’s vibrant Centro Comercial Paseo del Carmen, Häagen-Dazs offers a delightful escape into a world of premium ice cream, coffee, and exquisite desserts. This isn’t just any ice cream shop—it’s a haven for those craving rich, indulgent flavors crafted with the finest ingredients and an elevated sense of style.

Walking into Häagen-Dazs, you immediately sense the care and passion that goes into every scoop. Their Recetas Permanentes menu features showstopper creations like the Brownie Explosion, where a warm, tender chocolate brownie is paired with luscious Belgian Chocolate and Vanilla Caramel Brownie ice cream, drizzled with molten chocolate sauce and crowned with caramelized nuts. The texture contrasts and deep, velvety chocolates deliver a decadent experience that lingers long after your last bite.

For cookie lovers, the Cookie Crunch is a dream come true—four half-scoops of Cookies & Cream ice cream covered in rich dark chocolate sauce, topped with whipped cream and sprinkled with crunchy chocolate chip cookie pieces. Each spoonful offers a perfect balance of creaminess and crunch, making it impossible to stop indulging.

If you prefer something bright and refreshing, the seasonal limited-edition selections are not to be missed. The Berry in Love Macaron Smoothie combines Strawberry & Raspberry Macaron and Raspberry Sorbet with sparkling water and ice for a refreshingly elegant treat, decorated with a coulis of fresh strawberry, a mini scoop of ice cream, and a sprig of mint. Meanwhile, the Citrus Macaron Crush excites the palate with zesty Lemon & Yuzu Macaron and Mango Sorbet, enhanced by tangy lemon juice and passion fruit purée.

Häagen-Dazs also boasts a variety of classic signature flavors such as Belgian Chocolate, featuring thick chocolate flakes folded into smooth ice cream; Macadamia Nut Brittle, which intertwines creamy vanilla with caramelized macadamia nuts; and the irresistibly creamy Dulce De Leche with swirls of luscious dulce de leche sauce.

The atmosphere at the Playa del Carmen location is inviting and beautifully designed, making it the perfect spot to savor an afternoon treat or cap off an evening stroll through Playacar. Customers consistently praise the impeccable service provided by attentive staff, with many highlighting how their ice cream is even brought directly to tables, a thoughtful touch that enhances the experience.

Visitors rave about the friendly professionalism and sparkling cleanliness of the shop, with remarks like “10/10 for service and cleanliness” and “the staff’s energy and care make every visit special.” One return guest, Loreily, sums it up perfectly: “The flavor combinations are delightful and refreshing; definitely a must-add to your Playa del Carmen bucket list.”

Whether you're indulging in a rich, comforting sundae or thirst quenching with a sparkling sorbet smoothie, Häagen-Dazs in Playa del Carmen provides a memorable and luxurious treat that stands out in the bustling local scene. For anyone with a sweet tooth or simply a desire to enjoy world-class ice cream, this spot is an essential visit that truly satisfies on every level.

Contact: +52 984 803 4065
Location: Centro Comercial Paseo del Carmen, 10 Av. Sur Manzana 8 Lote 1, Playacar, 77710 Playa del Carmen, Q.R., Mexico

03 Notes from regulars

723 notes — the real pulse of the room.

4.7
Based on 723 verified notes
5 634
4 49
3 11
2 9
1 32
All Tiramisu Lemonade Belgian Chocolate Banana Split Quality Of The Ice Cream Variety Of Ice Creams Staff's Kindness Helpfulness Staff Attention Ice Cream Flavor
‫טל בן שמעון "‪T.B.S‬‏" -Tal Ben Shimon‬‎.
3 month ago
We bought 3 shakes and they came out so delicious the professionalism of the employees is excellent the service is excellent and the cleanliness is 10/10
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Ronald Lee.
4 month ago
Got some ice cream at this shop. The counter person provided excellent service. This is the first time I had the ice cream brought to my table.
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Loreily - Travel Advisor.
5 month ago
Loved it so much I had to come back a second time! This one I bought is called Fruit Temptation. Fantastic!! The flavor combinations are delightful, and refreshing. I’ve also tired Brownie explosion and is very rich and decadent. Customer service from Higinio was excellent. The spot itself is beautiful , definitely one to add to your Playa del Carmen bucket list.
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Angella Uhl.
5 month ago
Our favorite place for a delicious treat! Service is wonderful too!
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Luis David Gutiérrez Werner.
5 month ago
The desserts are really delicious, the service is super good and totally worth the price. :))
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Johanna Montoya.
5 month ago
Delicious ice cream and great service from Higinio.
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John Gregorio.
6 month ago
Great shop! The worker helped us with the conversion rate and took his time explaining flavors and pricing differences. Apple Pay as well!
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Maverick.
6 month ago
This is a nice ice cream parlor as can be expected from the brand. It is known as a luxurious brand, the same way that a Mercedes-Benz is positioned higher than a Toyota Camry. It is a premium brand ice cream, and that’s what you’re paying for. It’s good, and expensive. But, it’s good.… And expensive.
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04 When to visit & how to find us

Hours & the door on Bergmannstraße.

Opening hours
Monday (today) 09:00 AM - 11:00 PM
Tuesday 09:00 AM - 11:00 PM
Wednesday 09:00 AM - 11:00 PM
Thursday 09:00 AM - 11:00 PM
Friday 09:00 AM - 11:00 PM
Saturday 09:00 AM - 11:00 PM
Sunday 09:00 AM - 11:00 PM
Finding the door

Centro Comercial Paseo del Carmen, 10 Av. Sur Manzana 8 Lote 1, Playacar, 77710 Playa del Carmen, Q.R., Mexico

05 What makes this place friendly

The details you usually have to call and ask.

Service options
  • In-store shopping
  • Onsite services
  • Takeout
  • No Delivery
  • No Dine-in
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Offerings
  • Coffee
Dining options
  • Table service
Atmosphere
  • Casual
  • Cozy
  • Quiet
  • Trendy
Crowd
  • Groups
Planning
  • Quick visit
Payments
  • Credit cards
  • Debit cards
Children
  • Good for kids
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